Refund & Return Policy
At myheel.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return if:
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The item was delivered damaged or defective
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You received the wrong product
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The product has a manufacturing defect
To be eligible for a return:
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The item must be unused and in original condition
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All original packaging, tags, and accessories must be included
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Return request must be made within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return:
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Used or worn products
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Items damaged due to improper handling
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Products without original packaging
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Clearance or final sale items (if applicable)
3. Return Process
To initiate a return:
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Email us at myheels53@gmail.com
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Mention your Order Number
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Share clear photos of the product (if damaged or incorrect)
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Provide a reason for return
Our team will review your request within 2–3 business days and guide you with the next steps.
4. Refund Process
Once the returned product is received and inspected:
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Refunds will be processed within 5–7 business days
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Refund will be issued to the original payment method
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In case of Cash on Delivery (COD), refund will be processed via bank transfer
Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Exchange Policy
We offer exchange only in cases of:
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Wrong product delivered
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Manufacturing defect
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Size issue (subject to stock availability)
Exchange requests must be made within 7 days of delivery.
6. Cancellation Policy
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Orders can be cancelled within 12 hours of placing the order
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Once shipped, orders cannot be cancelled
7. Contact Information
For return or refund queries, contact us:
Trade Name: myheel.shop
Owner: Jigneshbhai Dilipbhai Parekh Sagar
Email: myheels53@gmail.com
Phone: +91 98799 68682
Address:
196, Vishwakarma Society
Near Punagam
Punagam, Chorasi
Surat – 395010
Gujarat, India